FAQ

Everything you need to know before your first pour. If your question isn't answered here, our Client Care team is at CS@toasttumbler.com and replies within one business day.

Delivery

What does delivery cost?

Nothing. Every order ships complimentary within the United States, with tracking.

When will my order arrive?

Each piece is prepared and packed within 1 to 3 business days, then arrives within 7 to 15 business days of your order. The moment it leaves us, you'll receive a tracking link.

Will it arrive in time for Christmas?

For delivery by December 24, please place your order by November 28.

Why did my order arrive in more than one parcel?

Some pieces are dispatched separately so each can be packed for its journey. Every parcel carries its own tracking link.

Do you deliver outside the United States?

Not yet. For now we deliver to US addresses only, and we look forward to welcoming clients abroad soon.

The Art of Gifting

Can I send my order directly to the recipient?

Of course. No prices or invoices are ever included in the parcel, so it arrives ready to be given.

Does it arrive in a presentation box?

Many of our pieces arrive in their own presentation box. Each product page describes exactly how it is presented.

Can I include a handwritten note?

Not at present. We are preparing a personal note service for a future season.

I'm not sure what to choose.

Begin with our Gift Sets, or browse The Grand Gesture for the pieces that make the strongest first impression. If you'd like a personal recommendation, write to Client Care and tell us a little about the person you are buying for.

The Collection

Are your pieces sold individually or in pairs?

Each product page states exactly what is included. Some glasses are sold individually so you can build a collection, and some, such as The Swan Flute and The Grand Martini Glass, are offered as a matched pair.

How should I care for crystal and gold detailing?

By hand, always. Wash in warm water with a mild soap, dry with a soft lint-free cloth, and keep gold-detailed pieces away from the dishwasher and abrasive sponges.

How do I clean a decanter?

Rinse with warm water and a little uncooked rice or decanter beads, swirl gently, then leave it to dry upside down.

Does the cocktail smoker arrive ready to use?

Almost. For safe shipping, the torch travels without fuel. Fill it with standard butane before first use.

Orders and Refunds

What if a piece arrives damaged or isn't what I ordered?

We're sorry, and we'll put it right. Write to us within 7 days of the day your order is delivered, with your order number and a photograph of the piece and its packaging. We'll send a replacement or a full refund for that piece, whichever you prefer, and there's no need to send anything back.

What if my order hasn't arrived?

If it hasn't reached you within 25 business days of ordering, write to us and we'll trace it. If it has been lost, we'll send it again or refund you in full.

Can I return a piece if I change my mind?

Yes. Unused, unwashed pieces in their original packaging may be returned within 30 days of delivery. Pieces ordered between November 15 and December 24, 2026 may be returned until January 15, 2027. Write to CS@toasttumbler.com before sending anything, and we'll reply with everything you need. Return delivery is at your expense; please see our Refund policy for the full details.

Can I cancel or change my order?

Write to us as soon as you can. If your order hasn't yet shipped, we'll cancel it with a full refund or correct the address. Address changes are possible within 12 hours of ordering.