Refund policy

Damaged or incorrect pieces
Glass travels a long way to reach you, and very occasionally a piece arrives damaged. If any piece arrives broken, chipped, cracked or otherwise damaged, or isn't what you ordered, write to CS@toasttumbler.com within 7 days of the day your order is delivered (not the day it was placed). Please include your order number and a photograph of the piece and its packaging. We'll send a replacement or a full refund for that piece, whichever you prefer, and there's no need to send anything back.

Sets and pairs
If one piece of a set or pair arrives damaged, we'll replace that piece or refund its share of the price. If the single piece can't be replaced, we'll replace or refund the complete set.

Returns
If a piece isn't quite right, you may return it within 30 days of the day your order is delivered. Pieces must be unused and unwashed, and returned in their original packaging and presentation box with everything they arrived with. Sets and pairs are returned complete.

Holiday returns
Pieces ordered between November 15 and December 24, 2026 may be returned until January 15, 2027. This doesn't change the 7-day window for reporting a piece that arrived damaged.

How to return
Write to CS@toasttumbler.com with your order number and the piece you'd like to return. We'll reply within one business day with your return address and instructions. Please don't send anything back before we've replied. Return delivery is at your expense, and because glass is fragile, we ask that you pack it carefully and use a tracked, insured service. Your return remains your responsibility until it reaches us, so we're unable to refund pieces that arrive damaged in transit. Once your piece arrives and we've confirmed its condition, we'll refund its price to your original payment method within 5 business days.

Pieces we can't accept back
Glassware and pieces that have been used or washed, a cocktail smoker once its torch has been fuelled, and any piece marked final sale on its product page.

Delayed or lost orders
If your order hasn't arrived within 25 business days of being placed, write to us and we'll trace it. If it has been lost, we'll send it again or refund you in full.

Cancellations
Write to us as soon as you can. If your order hasn't yet shipped, we'll cancel it and refund you in full.

Refund timing
Refunds return to your original payment method. Your bank may take 5 to 10 business days to show them.